We also have a Professional Standards Panel that monitors the code of conduct to help members maintain a level of quality that is expected by clients.

How our process works:

• Complaint received from Client.
• VA asked to address the issues raised
• Matter is considered by Panel who makes a recommendation for improving the situation.
• Client and VA are advised of the result and any subsequent actions.

Panel Members:

1. Health Professional with a long history of participating on health complaints advisory boards.
2. Experienced company director who is a member of the Institute of Directors.
3. Practising Virtual Assistant with a minimum of 3 years experience.
4. CEO 121 Temps Pty Ltd

Preamble

Virtual Assistants develop a valid and reliable body of knowledge and skills and apply these in a variety of contexts to assist business owners, managers and supervisors in the day to day management of their organisation. In doing so Virtual Assistants perform many roles, within a range of sectors and industries, such as research, education, manufacturing, small business, not-for-profit to name a few.

Virtual Assistants also strive to help the general public who are considering setting up as a Virtual Assistant and aspire to be a positive influence on society in general.

Our network has a responsibility to ensure that the ethical codes of its members are in accord with the following fundamental principles which are intended to provide a general philosophy and guidance to cover all situations encountered by Virtual Assistants.

In general, networks and associations should require their members to continue to develop their awareness of ethical issues, and promote training to ensure this occurs. They should provide consultation and support to members on ethical issues.

We provide the following guidance for the Code of Conduct of our members. The ethical code should cover all aspects of professional behaviour. 121 Temps have procedures to investigate and decide upon complaints against members, and mediation, corrective procedures to determine the action necessary taking into account the nature and seriousness of the complaint.

• Respect for a Person’s Rights and Dignity
Virtual Assistants accord appropriate respect to and promote the development of the fundamental rights, dignity and worth of people. They respect the rights of individuals to privacy, confidentiality and autonomy, consistent with other obligations and with the law.

• Competence
Virtual Assistants strive to ensure and maintain high standards of competence in the services they provide. They recognise the boundaries of their particular competencies and the limitations of their expertise. They provide only those services and use only those techniques for which they are qualified by education, training or experience.

• Responsibility
Virtual Assistants are aware of their responsibilities to their clients, to the community, and to the society in which they work and live. Virtual Assistants avoid doing harm and are responsible for their own actions, and assure themselves, as far as possible, that their services are not misused.

• Integrity
Virtual Assistants seek to promote integrity in the virtual assistant industry. Virtual Assistants are honest, fair and respectful of others. They attempt to clarify for relevant parties the roles they are performing and to function appropriately in accordance with those roles.

[download full code of conduct]